Privacy Policy

At Fabricator.ie (a CILLS.ie company), we are committed to protecting your privacy and ensuring your personal and project data is handled securely and in compliance with the General Data Protection Regulation (GDPR) and Irish data protection laws.

1. Information We Collect

We collect information that you provide directly to us when using our website, requesting commercial quotes, or configuring fabrications via the CILLS app. This includes:

• Contact & Business Details: Name, email address, phone number, company name, and delivery address.
• Project & Fabrication Data: 3D configuration files, measurements (widths, depths, angles, edge returns), material specs, and job references.
• Device & Usage Data: IP address, browser type, pages visited, and interaction data collected through cookies, Matomo Analytics, Google Tags, and Meta Pixels.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process, fabricate, and deliver your custom-ordered window cills, cappings, and flashings.
• To generate and download production-ready spec sheets via the CILLS app.
• To respond to contact requests, provide technical support, or contact you regarding your measurements.
• To monitor and improve our website performance and marketing using analytics tools.

3. Data Sharing & Retention

We do not sell or lease your personal data. We only share data with third-party service providers (such as delivery couriers and payment processors like Stripe) to complete your orders. We retain personal and project data only as long as necessary for tax, legal, and operational purposes.

4. Third-Party Analytics and Tracking

We use analytics and tracking codes on our site to understand user engagement and measure marketing performance. These services include:

• Matomo Analytics: Used to track website visits and interactions securely. Cookie settings are restricted to *.app.cills.ie and *.fabricator.ie.
• Google Tag Manager & Google Ads: Used to measure page views and ad conversion events.
• Meta Pixel: Used to track visitors and target relevant B2B advertising on Meta platforms.

5. Your Rights

Under the GDPR, you have the right to access, correct, or request the deletion of your personal data. You can also object to the processing of your data or request data portability. To exercise these rights, please contact us at info@fabricator.ie.

6. Contact Us

For any questions regarding this Privacy Policy or our data practices, please reach out to us:

Fabricator.ie (A CILLS.ie Company)
Unit 20, Westlink Industrial Estate, Kylemore Road, Dublin 10
Email: info@fabricator.ie
Phone: +353 1 223 8774